Four Seasons Hotel Gresham Palace

My role: Sales & Reservations Agent
Collaboration type: Employment

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Overview: Managed bookings while delivering personalized service to maximize revenue and ensure exceptional guest experiences.

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Key region: Hungary

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Skills and deliverables:

• Sales & Upselling

• Guest Experience 

• Dynamic Pricing

Description of the sales & reservations activities:

• Generate sales through room bookings with a focus on upselling premium suites

• Process bookings in PMS, phone, email, and online platforms

• Deliver first-class customer service

• Build and maintain long-term relationships with partners and guests

• Handle guest requests and coordinate with relevant departments efficiently

• Monitor and manage guest profiles as the team's Guest Recognition Specialist

• Manage contracts with corporate clients, wholesalers, and travel agencies

• Prepare and analyze forecasting reports and apply dynamic pricing strategies

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Testimonial: "We have worked together at the Four Seasons for almost 2 years. Gabi has always been professional even under pressure she delivered excellent customer service aiming for a pleasant guest experience. I still recall some of our guests asking to meet her personally upon arrival.

She has always been proactive suggesting new ideas, helpful to both colleagues and clients as well as eager to learn and develop others. I would highly recommend her to anyone looking for a reliable, cheerful and professional individual."

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– Lóránd Szandai, Reservations Supervisor, Four Seasons Hotel Gresham Palace